Shipping and returns

Our returns address:

Frontline Image Ltd. 
Dephect Returns
10 Sisna Park
Estover Road


Returns Form:

Please print out and complete the Returns Form so that we can process your return more efficiently. If you are unable to print it out then please include a note inside the package detailing your original order number and what you would like us to do. 

Returns Policy:

If you are not completely satisfied with your purchase(s) for any reason you are entitled to return any or all of the items to us for a full refund or exchange. During Christmas we offer an extended returns period up until the 27th of January for items ordered from November onwards. After that the returns period will revert back to 28 days from the order date. 

All items returned must be in their original condition with all swing tags, labels, branding and marketing materials intact. We reserve the right to withhold a refund, credit or exchange for any of items returned to us that are deemed unfit for re-sale. 

All returned items remain your responsibility until they arrive back at our warehouse. We recommend that all returns are sent using a traceable service such as Recorded Delivery or via an equivalent service that requires a signature upon delivery. 

Orders returned for refunds will have the original shipping cost deducted from the refund. If the order qualified for free shipping at the time of purchase, then a full refund for the entire order value will be granted, but if a shipping charge was applied to the order, that will be decuted from the refund. 

Refunds will be processed as quickly as possible, but please allow up to 14 working days for the money to show in your account after we receive your returned items. 

Shipping Information

Postage Costs:

  • UK Royal Mail first class delivery is £3 or FREE when you spend over £40
  • UK next day delivery (next business day) is £5.95 for orders placed before midday. Orders placed after midday are not guaranteed to arrive the next day. Next day does not cover weekend or Bank Holiday deliveries.
  • EU postage is £8
  • Outside the EU is £12


UK deliveries: We dispatch most UK orders via Royal Mail First Class delivery (unless you pay extra for next day delivery). If your order is placed before midday it is usually dispatched the same day, unless we are experiencing a higher volume of orders at certain times of year, such as Christmas and when we are running an offer/sale. We aim to dispatch all orders as soon as possible but please allow up to 5 business days for dispatch. Delivery times can vary depending on Royal Mail but on average it takes 2-3 days for delivery from when your order is dispatched, however sometimes Royal Mail can be slow! So please allow up to 14 working days for your delivery to arrive. Please note we do not dispatch orders at the weekend as our warehouse is closed. 

EU and outside the EU deliveries: We use a variety of different couriers to ship orders within the EU and to the rest of the world. We often use a standard mail service but it also depends on the size of the order.  Tracking details are sometimes available on request but it also depends on the size of the order. In most cases deliveries outside the UK will arrivie within 7 workings days, but in some cases it can take up to 30 days.